Terms And Conditions

General information General information
Added Important Information Added Important Information
Waiver and Protection Options Waiver and Protection Options
Driver License and ID Requirements Driver License and ID Requirements
Additional Driver Information Additional Driver Information
Age Requirements Age Requirements
Payment Options Payment Options
Credit Card Requirements Credit Card Requirements
Collecting and Returning Your Vehicle Collecting and Returning Your Vehicle
After Hours Information After Hours Information
Taking Your Vehicle Outside the Country Taking Your Vehicle Outside the Country
Meet Late Arrival Meet Late Arrival
Request Pickup Request Pickup
Delivery and Collection/Pick-up Requests Delivery and Collection/Pick-up Requests
One Way Rentals One Way Rentals
Special Equipment Special Equipment
Fuel charges Fuel charges
Fines Fines
Miscellaneous Information Miscellaneous Information


General information

Tax: 9 % GST (goods and service tax) applicable on all items.
Currency Information: Singapore dollars: SID
Currency restrictions: none.
Mandatory Information: All customers must ensure their phone number and email address is added to a reservation for us to reach out to them for updates on their rental. Bookings without this information may not secure a vehicle.
Festive Season Mandatory Prepayment: For festive seasons (i.e. Chinese New Year week, Hari Raya Puasa week), a non-refundable prepayment of the full rental amount will be required to secure a vehicle. For any additional products or services, these must be paid for on collection.

Customers must leave their email and phone number during this period. For bookings without any contact information whereby we are unable to contact a customer regarding their rental, Avis reserves the right to cancel the booking and not allocate a vehicle. Customers may contact Avis should they have any queries regarding their booking if their booking dates are within the peak season.

A festive period is the weekend before and weekend after a national statutory holiday as stipulated by the Singapore Government. Such examples could be (but not limited to) Hari Raya, Christmas day, Chinese Lunar New Year.



Added Important Information



Waiver and Protection Options



Collision Damage Waiver Excess

Every customer is protected from the full repair costs of an incident through a standard Collision Damage Waiver (CDW). This CDW applies to individual incidents, not the complete condition of the car. This protection means that customers will be liable for the amount as described below for each individual incident; costs above the CDW Excess will be borne by Avis.

Avis rates have the Collision Damage Waiver is included in the rate, as standard.

For vehicle travelling into Malaysia, the CDW excess increases by SID$1,000 on top of the standard excess. This excess cannot be reduced by purchasing any product.

CDW Excesses (excl GST) are as follows:


Vehicle GroupDamage Excess Theft Excess
C, D, F, MSID$3,000 (Excl GST)SID$4,000 (Excl GST)
J, H, LSID$3,500 (Excl GST)SID$4,500 (Excl GST)
K, NSID$5,000 (Excl GST)SID$6,000 (Excl GST)

Excess-reduction products can be purchased at any time of reservation or check-out (except for “Super Collision Damage Zero”, which is only available at the counter).

"Super Collision Damage Zero" (Zero Excess) is priced at SID$60.00 (Excl GST) per day, capped at 10 days. This product reduces the customer's excess liability to SID$0 (SID$ZERO) and is available for all car groups.

"Super Collision Damage waiver" (Excess Reduction) is priced at SID$35 (Excl GST) per day, capped at 10 days. This product reduces the customer's excess liability to SID$500 (Excl GST) and is available for all car groups.



Driver License and ID Requirements



Driver’s License requirements:
Driver’s License requirements:
*Avis Singapore only accepts electronic licences for Singaporean Driver Licence holders. All other foreign electronic Licence holders will be required to present their physical licence card.

▪ A valid Singapore driving license must be held for at least 12 months for Singapore citizens, Permanent Residence and foreigners who are residing in Singapore for more than 12 months.
▪ Foreigners who reside in Singapore for less than 12 months must possess a valid foreign license from their country of residence and International Driving Permit (IDP).
▪ If an IDP is not available, an official translation of foreign license in English is required. Information can be found locally online.
▪ Drivers from ASEAN member countries only need to possess a valid driving license issued by the relevant driving license to drive in Singapore without IDP.

Identification (ID) Requirements

Singaporean residents/long term visa holders must provide valid ID document to supplement their drivers’ licence. Electronic documents are accepted but only if they can be verified through SINGPASS. Photos of ID are not accepted.

Types of documents:
• NRIC or
• Long Term Visa/Pass (eg Work/Special/Employment pass)

Foreign clients should carry all physical ID documents with them as electronic documents from other countries cannot be validated, and therefore not accepted, in Singapore. In these instances, a passport, driving licence and international driving permit (IDP) (where applicable) must be presented.

IDP’s are to be applied for, and received, prior to check-out. In those cases where this was not possible and you arrive in Singapore, you may obtain a translation from the relevant Embassy, High Commission, or any local registered translation companies in Singapore (if your Embassy or High Commission does not provide the service).


Additional Driver Information

All drivers must meet the same minimum age and driver’s license requirements as the main driver and must be present at the time of rental. Additional driver's charge is SID$9.90 (excl GST) per day/maximum of SID$99.00 (Excl GST) per rental. Where CDW reduction products have been purchase by the main driver, these products will apply, per incident, to additional drivers.



Age Requirements

The minimum age is 23 years. There is no maximum age providing that the Customer is a valid SG license-holder and possesses a renewal certificate after 65. No young or senior driver surcharges apply.

Payment Options


American Express, Diners Club, MasterCard, Visa, Avis, Avis voucher/ charge card, Visa and Master debit cards will only be accepted at check-in/return of Avis vehicle.

Cash is also accepted, but please ensure you have the correct amount as no change will be offered. Customers will not be permitted to pay by cash if they wish to drive the rental car into Western Malaysia.

PayNowTM is accepted, but this product is a local product offered by Singaporean-based banks.

Payment by personal cheque is not available.

Location Accepts GEB reservations with AV with Credit Card and with Virtual Credit Card

Credit Card Requirements

Credit Card must be valid and current (ie not expired) for use.
Credit Card must be in the driver's name.

Collecting and Returning Your Vehicle

Check-out
A vehicle can be collected from:
• Downtown Office (390A Havelock Road, #01-07 Waterfront Plaza, Singapore 169664); or,
• Terminal 2 Arrivals, Changi Airport,
• Terminal 3 Arrivals, Changi Airport.

For collections outside of normal hours of operation, please see "Meet Late Arrival" section.

Check-in
Vehicles are to be returned to the check-out locations. Key drop boxes are available at each location for out of hours returns. However, if a customer wishes to return the vehicle to a different location from that which they checked out from, a One Way Fee will apply (please see "One Way Rentals" below).

Returning vehicles must be refilled with fuel; failure to do so will result in a refuelling fee.

For Airport returns, vehicles are to be parked in Avis-marked bays only, located at T2 - car park 2A or at T3 - Car Park (3A). Customers are to make their way to the front of these car parks and Avis bays are very near the entry to each respective Terminal.

Key Dropbox Locations (After hours return)

Downtown – located outside on the left of the front door.
Terminal 2 & Terminal 3 - At the rear of the respective Rental Counter, located in the respective terminal’s at Arrivals area.



After Hours Information

Vehicles can be dropped outside of normal office hours at either the downtown location, or at the car parks at Terminal 3 (car park 3A) and Terminal 2 (Car Park 2A), Changi Airport. Customers must park in only Avis branded car park bays. Any vehicles parked in bays that are not Avis bays or not parked in the nominated car park, may incur an unauthorised parking fee. Any fees incurred will be charged to the main driver.

For Terminal 3 returns, customers are advised to head to Terminal 3, and choose car park 3A. Once inside, head towards the foot passenger entrance within the car park; the Avis bays are located one row from the front door. Please see view link for a video for further clarification: https://youtu.be/SgHeUQ_NRHw

For Terminal 2 returns, customers are advised to head to Terminal 2, and choose car park 2A. Once inside, head towards the foot passenger entrance within the car park; the Avis bays are located near the front door. Please see view link for a video for further clarification: https://youtu.be/IVqQVlDyy34?si=o58dZyZSlfFHYM3i


Taking Your Vehicle Outside the Country

Cross Border Rentals

Vehicles rented in Singapore can be driven into Malaysia with a daily fee of SID$ 50.00 (Excl GST) per day, with a maximum charge of $500 (Excl GST) per rental. At this point a Vehicle Entry Permit (VEP) will be issued to the customer, indicating Avis' permission for the vehicle to cross the Singapore - Malaysia border. Attempting to cross without this permit may result in an unsuccessful border crossing. Driving an Avis Singapore vehicle into Thailand is not permitted.

Customers requiring permission to cross the Singapore-Malaysia border should request this at the time of reservations (remark: driver Malaysia) or at the time of check-out.
Customer who opt to leave the rented vehicle in Malaysia will be charged relating to the one-way programme outside of the country. (see one way section).
Credit card is the only acceptable method of payment for rentals going into Malaysia.

Meet Late Arrival

A "Meet Late Arrival" (MLA) service is provided at Changi Airport terminal 3 (D0T) only, and must be requested and agreed to by Avis before Check-Out. Customers arriving in T2 who have been granted a Meet Late Arrival service will need to make their way to Terminal 3.

An MLA surcharge of SID$100.00 (Excl GST) is applicable for each reservation requiring and MLA. Requests are subject to availability and reservations should be processed as a request to Terminal 3 (D0T) only. Full customer details must be given, in advance, including current credit card information. Should you not arrive as agreed, a "no show fee" of SID$100.00 (Excl GST) will apply.

Delivery and Collection/Pick-up Requests

All deliveries and collections will be made on a request basis only.

Requests should be made to Singapore downtown (SN3) only. Full customer details should be provided in the reservation, including Credit card information and full contact details.

Delivery and collection is only available during operational hours at Singapore Downtown (please check Location hours at time of booking). A charge is SID$50.00 (+GST) each way. Available in Singapore only.




One Way Rentals

One way fees (OWF) within Singapore:

Downtown to Airport : SID$15.00 (+GST)
Airport to Downtown : SID$50.00 (+GST)

One way fee into Malaysia: vehicle may be driven into West Malaysia (see Cross Border section) and returned at Avis locations in West Malaysia only. No travel beyond West Malaysia is permitted.

Following one way fee (Excl GST) will apply:
Johor Bahru - SID$300.00
Malacca - SID$400.00
Kuala Lumpur (Airport Only) - SID$800
Kuantan - SID$900.00
Penang - SID$900.00
Terengganu - SID$1000




Special Equipment


All special equipment are subject to availability.

Child Safety Seats (CSS), Child Booster Seats (CBS), or Baby Capsules (BBS) are required for children below the height of 1.35m and must use an appropriate-sized child safety/booster seat or capsule. Rental fee is SID$10.00 (+GST) per unit, per day with charges capped after 10 days.



Fuel charges

The refuelling charge is based on cost of any fuel type required to top up the vehicle's fuel tank to "Full".

Unleaded cost per litre: SID$4.50 (+GST)
Diesel cost per litre: SID$4.50 (+GST)

Fuel up front – FUP (prepaid fuel option) is available at all stations in Singapore at the time of vehicle pick-up. Customers purchasing this product will pay SID$2.70 (excl GST) per litre (of the car’s tank capacity) upfront, at check-out. With this product, there is no charge if the car is returned with less than a full tank, and there is no refund to the customer for any unutilised fuel at vehicle return.



Fines

In the event of post-rental fines or charges being received by Avis, Avis will apply the charge to the customer responsible for the car at the time of the offence. Fines sent to a customer will incur an admin charge of SID$15 (Excl GST) per fine.

Examples of businesses or entities:
• Land Transport Authority of Singapore (LTA),
• Singapore Traffic Police (STP) or
• any other business or Government entity charging a usage fee (such as car parks),

It is the customer's responsible for all fines incurred by the vehicle rented, during their specified period of rental. Any disputes relating to a particular fine or charge, can addressed to the LTA directly.

Miscellaneous Information

Avis Worldwide Discounts (AWD)/ Coupons (CPN)
For a selection of travel industry or corporate Avis Worldwide Discount codes, proof of employment or a letter from the HR/Procurement departments may be needed prior to the rental to enjoy the rates shopped. Customers who are not verified will be denied of the rates shopped and be subject to walk-in rates.

MECHANICAL REPAIRS AND ACCIDENTS

If the vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, the customer shall notify Avis of the full circumstances by calling the 24 Hour Roadside Assistance telephone immediately on +65 9487 1051.

The customer shall not arrange or undertake any repairs or salvage without the owner's authority (this includes, but is not limited to, purchasing a replacement tyre) except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property.

24 Hour Roadside Assistance is free for all inherent mechanical faults (as determined by the owner or its authorised repairer) related to the vehicle specified in the Rental Document. For all other roadside assistance call outs including, jump start, tyre related incidents, lost keys and keys locked in the vehicle, a service fee of SID$100.00 (excl GST) will be charged to the client (unless the client has opted for an appropriate excess reduction package). Breakdown assistance required due to running out of fuel/refuelling with the wrong fuel type are not covered by any counter product/excess reduction product.

If the vehicle requires repair or replacement, the decision to supply another vehicle to the customer is at Avis’s sole discretion. The replacement vehicle will be supplied at Avis’ earliest convenience.

Examples of when a replacement car will not be given:
• Reports of the driver being under the influence of alcohol or other controlled substances.
• Reports of reckless or negligent driving.

    o Eg driving on the wrong side of the road, crossing the centre line (where such a line exists)
    o Running red a light
• Driving into Malaysia without Avis’s express permission

Surcharges

Electronic Road Pricing (ERP): Congestion charging is applicable in Singapore. A toll-card is required for cars that drive through an ERP gantry. All Avis vehicles are fitted with an In-Vehicle Unit (IU) that the toll-card is inserted. Each time a car drives through an ERP gantry the fee will automatically be deducted. Any ERP charges not paid by a customer for an infringement during their rental will result in a SID$15 (Excl GST) admin fee + the charge of the ERP.

Toll Cards - Singapore
Toll-cards (for use on Singapore roads) can be purchased from Avis at a cost of SID$30.00 (+GST). They come pre-loaded with SID$20 of credit and can be topped up and any nets pay retailer throughout Singapore. Toll cards can also be purchased from most petrol station and 7-eleven stores.

Toll Cards - Malaysia ("Touch-N-Go")
A separate toll-card is also required to pay the toll when crossing the causeway into Malaysia. Cars must have a valid Touch-n-Go card with at least RM20 of credit in order to pass through the gateway to Malaysia from Singapore.

A touch-n-go card can be purchased in Singapore but can only be topped up in Malaysia. A Touch-n-go card can be purchased from Avis at a cost of SID$30.00 (+GST) and includes RM20 of credit.

Traffic fines
An administration fee of SID$15.00 (Excl GST) will be imposed for all traffic fines processed.